Access Coordinator | Adult Services

About the role

The Access Coordinator serves as a critical first point of contact for individuals seeking behavioral health, housing, and treatment services. This role coordinates referrals, conducts eligibility and program screenings, schedules appointments, and manages intake documentation to help connect clients with the care and resources they need. Through professionalism, compassion, and attention to detail, the Access Coordinator helps ensure a smooth and welcoming experience for those beginning their journey with Valley Behavioral Health.

Responsibilities

• Manages incoming referrals through telephone calls, emails, and other contact types; gathers required information from referral sources.
• Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments.
• Verifies insurance information and discusses funding options with clients.
• Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation.
• Tracks program capacity and intake availability; manages program waitlists as appropriate.
• Coordinates care by connecting referred clients to alternative treatment options and community partners as appropriate.
• Participates in community outreach, engagement, and education regarding Valley services and the referral and intake process.
• Tracks key access information including no-show rates, hospitalizations and follow-up, court tracking/reporting, and overall program and client engagement levels.
• Ensures that grant-related, state and local, and payer access requirements are met.
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care.
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment.
• Adheres to ethical and legal standards set by licensing boards and state regulations.
• Meets direct care expectations.
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements.

Requirements

• High school diploma or equivalent.
• Case Manager certification (post-hire if needed).
• CPR certification.
• Valley de-escalation certification.
• Driving positions require a minimum age of 21 and a current driver's license.

Preferred Qualifications

• Bachelor's degree in social work or related field.
• Previous social services experience.

Pay

Range starts at $18.75/hour (pay is calculated based on years of related experience). Salary range: $18.75–$21.09.

Schedule

Monday–Friday, 8:00 AM–5:00 PM (may vary). Hybrid remote after initial training period.

Benefits

Compensation

• Tenure-based service increases and performance bonuses that recognize and reward high-performing team members.
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.

Time Off

• 15 days of accrued paid time off annually (increasing by one day with each year of service).
• 10 paid holidays.
• 2 wellness days.
• Paid parental leave.

Health & Insurance Benefits

• Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance.
• Voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance.
• Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.

Health Savings & Reimbursement

• Out-of-pocket medical expenses may be eligible for reimbursement through Garner HRA — up to $2,000 for individuals and $4,000 for families.
• Health Savings Account (HSA) with a company match of up to $900 for individuals and $1,800 for families (depending on medical plan selection).

Retirement

• 401(k) plan with both pre-tax and Roth (post-tax) contributions, including a company match of up to 6% of your annual salary.

Professional Development

• Tuition reimbursement.
• New licensure reimbursement.
• Paid training and conference attendance.
• Continuing education reimbursement.
• Paid time for continuing education.