Access Center Coordinator - EHS Access and Command - Full Time

About the role

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. This opening is to support ONE brand new, high end primary care office coming to Manchester NH! The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Requirements

• A high school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work
• Prior customer service work experience, specifically in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Qualifications

Health, dental, prescription, and vision coverage for full-time & part-time employees
Short term, long term disability, Accident insurance, & life insurance
Tuition Reimbursement
Referral bonuses
Accrued earned time for full-time & part-time employees
403b Retirement plans, with generous employer contributions

Benefits

• Career Development
• Living & Working in NH
• Comprehensive list of benefits

Pay

$19.00 - $21.00 per hour

Schedule

8:00AM - 5:00PM