Access Center Coordinator - EHS Access and Command Center - Full Time

About the role

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls, and handle professionally.
• Obtains all patient information required by the providers prior to an appointment.
• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Requirements

• A high school diploma or GED
• 2 years of Health Care experience, or 2 years of contact center environment type of work
• Prior customer service work experience, specifically in a contact/call center environment
• Ability to handle a high volume of calls and work in a fast-paced environment
• Epic Experience, Preferred

Qualifications

None specified

Skills

Not specified

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions

Pay

N/A

Schedule

8:30 - 5

Career Development

The Elliot is committed to working with you to develop a rewarding career path that provides many opportunities for learning and growth.

Living & Working in NH

NH is an economically strong region with a low cost of living, including no state sales or income tax, outstanding schools, and safe and vibrant communities in which to raise a family. We are located less than one hour from Boston, the Seacoast, and the White Mountains. The area is not only known for the premier medical and clinical excellence available but also for vast recreational opportunities for every lifestyle.

Equal Opportunity Employer

Elliot Health System is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.