Access Center Coordinator - EHS Access and Command - Full Time

Elliot Health System’s Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us!

About the role

Our Access Center Coordinators receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties, and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers, and other customers receive timely, efficient, and high-quality service.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Document all patient demographic, medical, financial, and referral information into Epic within compliance.
• Triage incoming calls and handle professionally.
• Obtain all patient information required by the providers prior to an appointment.
• Keep supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System.

Requirements

• High school diploma or GED.
• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required.
• Prior customer service work experience, Required.
• Specifically, in a contact/call center environment.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Epic Experience, Preferred.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short term, long term disability, Accident insurance, & life insurance.
• Tuition Reimbursement.
• Referral bonuses.
• Accrued earned time for full-time & part-time employees.
• 403b Retirement plans, with generous employer contributions.
• And more!

Schedule

8:30 AM - 5:00 PM, Hybrid