AC - ACCESS CENTER COORDINATOR

About the role

Idaho Falls Community Hospital is looking for a NIGHT Access Center Coordinator to join their team. The role serves as an incoming and outgoing portal for physicians needing information, connection to hospital-based physicians, transport or transfer of patients, coordinates connecting admitting physician to House Supervisor or the appropriate charge nurse to take medical orders, internal bed assignment for newly admitted patients and other functions to assist the patient/physician access into and out of the hospital.

Duties And Responsibilities

• Coordinates all referrals and utilizes established admission criteria to evaluate appropriateness of admission for incoming direct admits.
• Working with referring/admitting physician, Nursing House Supervisor and the Nursing Managers, assign new intake to a floor, unit and bed.
• Direct incoming calls to Hospitalists, ED Physicians or Intensivists as appropriate.
• Receive phone calls from outside medical facilities such as physician offices, other hospitals or urgent cares. Provide answers when appropriate or facilitate the discussion when necessary with the current in-house personnel. (Provide a warm hand off promoting exceptional customer service.)
• Verify Emergency Medical and Treatment and Labor Act (EMTALA) compliance with referrals and transfers.
• Record and accurately document incoming and outgoing calls in the call log.
• Facilitate all patient transfers inside, into or out of the hospital, both emergent and non-emergent as appropriate.
• Coordinate data and patient information; communicate with EMS or transport personnel as well as the nursing house supervisor, unit manager or unit supervisor.
• Facilitate peer-to-peer discussions when receiving or sending a patient for transfer from/to a different facility.

Qualifications

• Must have a current, unencumbered Idaho License in your medical field if applicable.
• BLS certification required.
• 3-5 years of experience as an Access Center Coordinator, nursing (CNA, LPN, RN), or other acute care medical experience.
• Must be proficient in medical terminology.