Access Associate, Per Diem

About the Role

In a customer service-oriented manner, interviews patients and/or their representatives to collect required registration data, including but not limited to demographic and financial data, and obtains required signatures. Communicates mandated patient information and verifies all information for accuracy. The role involves insurance verification, obtaining precertification/authorization, co-payment collection, and addressing patient financial assistance needs.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greets patients and/or their representatives and provides direction as needed.
• Schedules and/or preschedules patient appointments.
• Interviews patients and/or their representatives to complete the registration process as defined by departmental policy.
• Identifies services where no payment source has been established and communicates financial assistance and/or payment arrangements.
• Verifies insurance eligibility/coverage and obtains necessary precertifications/authorizations when applicable.
• Collects/processes co-payments, deductibles, and/or other types of payments, and provides cost estimates when applicable.
• Reviews charges in charge review work queues for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting regulatory requirements as outlined by departmental policy.
• Communicates with external customers such as payers, physician offices, and other departments.
• Accurately sets up new patient records via Care Connect.
• If qualified, may interpret on occasion.
• Performs other duties as assigned.
• Flexibility and transportation to other medical group or affiliated locations may be required.

Requirements

• One year of customer service experience preferred.
• Associate degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Physical Requirements

Sedentary work – exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

Pay range: $17.85 - $20.00 per hour.

Location: Rochester, NY 14607 (Allergy & Rheumatology - Alexander Park)