Access Associate Per Diem

About the Role

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures, and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Status

Per Diem

Location

Batavia, NY 14020

Department

Dermatology

Schedule

Monday - Friday, 7:30 am - 4 pm

Attributes

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls, provide necessary information, greet patients, offer direction, and schedule patient appointments.
• Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Billing & Payments: Collect and process payments when applicable.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Physical Requirements

Sedentary - Primarily office-based, requiring prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

Pay Range

$17.85 - $20.00

The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. It may be modified in the future and is eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.