Senior Access Associate, Per Diem

STATUS: Per Diem
LOCATION: WNY- Breast Center
SCHEDULE: Part-time hours

About the role

While performing in the role of an Access Associate, provides knowledge, expertise, and guidance to a team of access associates. In a customer service-oriented manner, interviews patients and/or their representatives to collect required registration data, including but not limited to demographic and financial data, obtains required signatures, communicates mandated patient information, and verifies all information for accuracy. The process includes insurance verification, obtaining precertification/authorization, co-payment collection, and communicating with patients and/or their representatives regarding their financial assistance needs.

Responsibilities

• Applies mastery of skills in area of specialization.
• Provides guidance and general oversight to less experienced employees; may train new employees.
• Duties and tasks reflect substantial variety and complexity.
• Serves as a resource to others in the resolution of complex issues, patient cases, or technical skills.
• Provides knowledge, expertise, and guidance to a team of access associates to ensure duties are completed timely and accurately while meeting regulatory standards.
• Manages incoming calls while providing necessary information.
• Greets patients and/or their representatives and provides direction as needed.
• Schedules and/or preschedules patient transportation as needed.
• Registers and/or pre-registers patient visits.
• Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
• Identifies services where no payment source has been identified and communicates financial assistance and/or payment arrangements.
• Verifies insurance eligibility/coverage and obtains necessary precertifications/authorizations when applicable.
• Collects/processes co-payments, deductibles, and/or other types of payments; provides an estimate of cost when applicable.
• Reviews charges in charge review work queues for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting regulatory requirements as outlined by departmental policy.
• Communicates with external customers such as payers, physician offices, and other departments.
• Performs other duties as assigned.

Requirements

• Basic computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• 3 years of related work experience in a healthcare or customer service setting preferred.
• Bilingual preferred.

Physical Requirements

S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Pay

Pay Range: $18.00 - $21.00