Access Associate - Part Time Night Good Sam Hospital

About the role

Make a difference every day as an Access Associate at TriHealth Good Samaritan Hospital. Join a compassionate, servant‑led team committed to excellence in patient care while working in a supportive, high‑energy environment. This team member will serve as an associate supporting the Labor & Delivery, Admitting, and Emergency Department registration teams in addition to managing the admissions board and obtaining signatures for CMS compliance. We offer career growth opportunities, a comprehensive benefits package (for part‑time or full‑time) and competitive shift differentials as appropriate for your shift worked. The position can turn into part‑time or full‑time depending on your interest and future needs. Requires 2 weeks of day‑shift paid training in Norwood (24–30 hrs/week).

Performs scheduling or registration functions in a timely and accurate manner: working with TriHealth ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provides excellent customer service, answers patient questions, and resolves issues. Collects copays, standard deposits, and deductibles.

Responsibilities

• Schedule physician‑ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical‑necessity purposes required for reimbursement.
• Educate patients on TriHealth required legal compliance paperwork and provide financial triage (properly direct patients with financial questions and explain insurance concepts).
• Adapt to a dynamic workflow, meeting appropriate volume of phone calls/registrations per hour and other identified departmental targets.
• Maintain accuracy in all data collection, patient safety, and point‑of‑service collections.
• Follow regulatory and departmental policies, scripting, and standards; anticipate customer needs; apply problem‑solving skills; deliver consistent, positive interactions with patients and co‑workers.

Requirements

• High School Diploma or GED (required)
• 1–2 years customer‑service experience (required)
• Ability to operate multiple computer applications
• Excellent verbal and written communication skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already completed

Benefits

• PRN/Optional status: access to 401(k) and other benefits
• Part‑time or Full‑time: comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Competitive shift differentials for applicable shifts
• Holiday and weekend rotation pay differential

Schedule

Part‑time, 12‑hour day shifts with holiday and weekend rotation (pay differential applies for these shifts).

Working conditions

• Bending – Rarely
• Climbing – Rarely
• Concentrating – Consistently
• Continuous learning – Consistently
• Hearing: Conversation – Consistently
• Hearing: Other sounds – Consistently
• Interpersonal communication – Consistently
• Kneeling – Consistently
• Lifting <10 lbs – Consistently
• Lifting 50+ lbs – Rarely
• Lifting <50 lbs – Rarely
• Pulling – Consistently
• Pushing – Consistently
• Reaching – Consistently
• Reading – Consistently
• Sitting – Consistently
• Standing – Consistently
• Stooping – Consistently
• Talking – Consistently
• Thinking/Reasoning – Consistently
• Use of hands – Consistently
• Color vision – Consistently
• Visual acuity: Far – Occasionally
• Visual acuity: Near – Consistently
• Walking – Consistently

Values and standards

TriHealth SERVE Standards and ALWAYS Behaviors — all team members are expected to demonstrate:

• Serve: Welcome everyone by making eye contact, greeting with a smile, and saying “hello”; acknowledge when patients/guests are lost and escort them or find assistance; refrain from using cell phones for personal reasons in public spaces or patient‑care areas.
• Excel: Recognize and take personal responsibility to address and recover from service breakdowns when expectations are not met; offer patients and guests priority when waiting (lines, elevators); work on improving quality, safety, and service.
• Respect: Respect cultural and spiritual differences and honor individual preferences; respect everyone’s opinion and contribution regardless of title/role; speak positively about team members and other departments in front of patients and guests.
• Value: Value the time of others by striving to be on time, prepared, and actively participating; pick up trash to ensure a clean, safe physical environment; be a good steward of resources, using supplies and equipment efficiently and looking for ways to avoid waste.
• Engage: Acknowledge wins and frequently thank team members and others for contributions; show courtesy and compassion with customers, team members, and the community.