Access Associate - Part Time Day Good Sam Hospital

About the role

Make a difference every day as an Access Associate at TriHealth Good Samaritan Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. This team member will serve as an associate supporting the Labor & Delivery, Admitting, and Emergency Department registration teams in addition to managing the admissions board and obtaining signatures for CMS compliance. We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs. Requires 2 weeks of Day paid training in Norwood (24-30 hrs/week).

Work Schedule

• Part Time Day
• 12 Hour Shifts
• Holiday and weekend rotation (pay differential for these)

Benefits

• For PRN/Optional: access to 401(k) and other benefits
• For part-time or full-time: comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement

View full benefits details: https://careers.trihealth.com/what-we-offer/benefits

Job Overview

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collect copays, standard deposits and deductibles.

SCHEDULING: Schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.

REGISTRATION: Educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Requirements

• High School Diploma or GED (Required)
• 1–2 Years Customer Service Experience (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written communication skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already completed

Responsibilities

• Adapt to a dynamic workflow, meet appropriate volume of phone calls/registrations per hour and other identified departmental targets
• Maintain accuracy
• Follow regulatory and departmental policies for collection of data, patient safety, and point-of-service collections
• Follow scripting, anticipate customer needs, apply problem-solving skills, and maintain consistent, positive interactions with patients and co-workers

Working Conditions

• Bending – Rarely
• Climbing – Rarely
• Concentrating – Consistently
• Continuous Learning – Consistently
• Hearing: Conversation – Consistently
• Hearing: Other Sounds – Consistently
• Interpersonal Communication – Consistently
• Kneeling – Consistently
• Lifting <10 lbs – Consistently
• Lifting 50+ lbs – Rarely
• Lifting <50 lbs – Rarely
• Pulling – Consistently
• Pushing – Consistently
• Reaching – Consistently
• Reading – Consistently
• Sitting – Consistently
• Standing – Consistently
• Stooping – Consistently
• Talking – Consistently
• Thinking/Reasoning – Consistently
• Use of Hands – Consistently
• Color Vision – Consistently
• Visual Acuity: Far – Occasionally
• Visual Acuity: Near – Consistently
• Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences
• Respect everyone's opinion and contribution, regardless of title/role
• Speak positively about my team members and other departments in front of patients and guests

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared, and actively participating
• Pick up trash, ensuring the physical environment is clean and safe
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions
• Show courtesy and compassion with customers, team members, and the community