Access Associate (Part-Time, Nights)

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identifying services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verifying insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.

Requirements

• Associates Degree preferred.
• 1 year of customer service experience preferred.
• Intermediate computer skills preferred.
• Customer Service and communication skills preferred.

Qualifications

None.

Skills

Customer Service and communication skills preferred.

Benefits

N/A

Pay

$17.85 - $20.00

Schedule

11:00 PM - 7:00 AM, Every other weekend