Access Associate- Infectious Disease

About the role

As an Access Associate in TriHealth's Infectious Diseases department, you'll be a welcoming, knowledgeable guide for patients facing some of the most complex medical conditions. You'll support a team of expert, board-certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion. This is a dynamic, fast-paced environment where attention to detail and empathy make an immediate difference. If you're passionate about patient service, thrive on teamwork, and want to grow your career within a highly specialized, respected area of healthcare, the Infectious Diseases team is the perfect place to make an impact and build your future.

Location & Schedule

Location: Clifton: 10506B Montgomery Rd Ste 403, Montgomery, OH 45242
Work Schedule: Full-Time (80 hours bi-weekly) M-F No weekends and no holidays!

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 Years Experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Job Overview

Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provide excellent customer service and answer patient questions and resolve issues. Collection of copays, standard deposits and deductibles.

Scheduling: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.

Registration: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Job Responsibilities

• Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets
• Accuracy
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections
• Follow scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers

Working Conditions

• Bending - Rarely
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking - Consistently

Incentives & Benefits

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits