Access Associate- Clifton Infectious Disease

About the role

As an Access Associate in TriHealth’s Infectious Diseases department, you’ll support a team of expert, board-certified physicians by coordinating appointments, ensuring accurate registration, and helping patients navigate their care with confidence and compassion.

Responsibilities

• Performs Scheduling or Registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients.
• Provide excellent customer service and answer patient questions and resolve issues.
• Collect of copays, standard deposits and deductibles.
• SCHEDULED: schedule physician ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes that is required to receive reimbursement.
• REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance).

Requirements

• High School Diploma or GED Degree or GED (Required)
• 1 - 2 Years Experience Customer Service (Required)
• Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken

Qualifications

• High School Diploma or GED Degree or GED (Required)

Skills

• Adaptable to a dynamic workflow
• Accuracy
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections
• Problem-solving skills
• Consistent and positive interactions with patients and co-workers

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement
• Competitive pay based on level of education and experience

Pay

Competitive pay based on level of education and experience.

Schedule

Full-Time (80 hours bi-weekly) M-F No weekends and no holidays!