Access Associate | Full Time Evenings | Unity Hospital

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identifying services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments.
• Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.

Requirements

• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Associate's Degree preferred.
• One year of customer service experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Skills

• None

Benefits

• N/A

Pay

• $17.85 - $19.50 per hour

Schedule

• 8-hour shifts, 3p - 11p, includes every other weekend rotation