Academic Technology and Student Success Manager (IT Academic Technology Manager)

About the role

Borough of Manhattan Community College (BMCC), part of the City University of New York (CUNY) system, is a vibrant, pluralistic learning community committed to students' intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world. Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member's ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics. BMCC's motto speaks to this shared sense of purpose and possibility: Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond. Borough of Manhattan Community College (BMCC) of the City University of New York (CUNY) is seeking an Academic Technology and Student Success Manager to join the Digital Education team. The Digital Education Center collaborates with all units in the Office of Academic Affairs and across the college to support faculty and students as they prepare for and embark upon digital teaching and learning experiences. Digital Education encourages and facilitates transformative online pedagogies and technologies that enable all students to succeed. The position reports to the Director of Digital Education.

Responsibilities

• Serve as the campus lead LMS (learning management system) administrator
• Represent BMCC in university LMS Council meetings and other academic technology
• Study release notes and roadmaps and communicate relevant information with the college community
• Lead system troubleshooting
• Facilitate the addition of new features, tools (particularly those designed according to Learning Tools Interoperability standards, commonly referred to as LTIs), and system design
• Adjust system configuration; manage system reporting
• Streamline processes for user management, course creation, and system announcements; and manage system access for BMCC users
• Supervise staff who serve as assistant system administrators
• Serve as the primary manager for other educational technologies, including Zoom, Padlet, VoiceThread, and Hypothesis
• Apply university and college policies to decision making about academic technologies
• Manage student support within the Digital Education Center, supervising staff who provide direct student support and assisting with student support during the busiest times of the semester
• Collaborate extensively with learning experience designers, the digital education specialist, the Center for Excellence in Teaching, Learning and Scholarship (CETLS), and the Faculty Collaboratory to develop programming and resources for faculty that focus on student success
• Develop and lead training for staff in student-facing departments at BMCC (e.g., the Learning Resource Center (LRC), Information and Resources Technology (IRT) Service Desk, Panther Station, and New Student Programs) to prepare them to orient and guide students in effective use of the LMS and related learning technologies
• Collaborate closely with the LRC to develop and deliver student resources that prepare them to succeed in online learning
• Create and refine resources and orientation courses that guide students, faculty, and staff in the use of Brightspace (the current university LMS), Zoom, and other learning technologies, and familiarize faculty and student-facing departments with these student resources

Qualifications

Bachelor's Degree and six years' relevant experience required. Advanced degree preferred.

Manages a range of academic technologies to support College instructional goals. Manages and supports the operations of University-wide and College-specific instructional technologies, multimedia centers, and/or research units. Assures