Academic Records Specialist

What We're Looking For

• Experience and knowledge of higher education academic work
• Understanding of or aptitude to quickly learn PLNU's academic policies and procedures
• Self-motivated and can work independently to complete tasks in a timely manner with good time management, organizational skills, and independent judgment
• Proactive with the ability to prioritize tasks and maintain clear communication with coworkers regarding progress and needs
• Knowledge and experience working with a diverse population is preferred
• Strong commitment to attention to details, accuracy, and confidentiality
• Able to take direction well and work with regular check-ins and supervision from department leaders or teammates to communicate progress and updates
• Positive and strong work ethic

What You'll Be Doing

• Provide excellent customer service communicating clearly, respectfully, positively, and supportively while interacting with a diverse population of students and colleagues
• Assists with front office tasks and operations as directed
• Assists in advising students, faculty, and other administrative departments and in counseling potential transfer students
• Partners with academic departments in advising students on academic policies and requirements to ensure completion of degrees
• Carefully evaluating academic information and accurately entering data
• Understanding, explaining, and upholding academic policies, guidelines, processes, and requirements
• Thoroughly tracking, maintaining, and updating data via spreadsheets and other systems
• Planning work time to accurately, efficiently, and effectively complete tasks in a proactive and timely manner
• Assisting with Commencement ceremonies and celebrating our students' achievements

Qualifications

• Bachelor's degree or equivalent experience required
• Proficiency in keyboarding, Google/Microsoft Suite, and Zoom. Workday experience is a plus
• Strong written and verbal communication skills
• Interpersonal skills to establish and maintain effective working relationships with students, staff, faculty, and external contacts and to work cooperatively and diplomatically
• Ability to employ creative problem solving skills to complex situations
• Ability to work independently and accomplish tasks under deadline in an open and busy work environment
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant

Physical Requirements

• Work is primarily sedentary and may require sitting or standing for extended periods of time
• Use of computer equipment: computer keyboard, mouse, and monitor
• Vision to read and distinguish colors in documents, e-mail and other correspondence, and reports on paper and computer monitors
• Hearing and speaking to communicate effectively with others in person and by phone
• Will also stoop, push, pull, and lift up to 20 lbs occasionally

The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

This response is AI-generated, for reference only.