Academic Records Specialist

About the role

The Office of the Registrar at Embry-Riddle Aeronautical University seeks a motivated professional to join a dynamic team supporting the academic mission of one of the world’s leading universities in aviation and aerospace education.

Responsibilities

• Process student record actions including registration, record updates, academic adjustments, and credit assignments
• Maintain and update student records within the Student Information System
• Research archived records and recreate missing information to produce official transcripts
• Apply transcript notations, academic standing updates, and other academic record entries
• Process National Student Clearinghouse updates as required
• Review, process, and deliver electronic and paper transcript requests using Parchment system software
• Determine eligibility for transcript release in accordance with FERPA and university policy
• Maintain and track pending transcript requests and ensure timely follow-up
• Communicate ineligibility or account issues with students and campus partners
• Provide daily support to students, advisors, and stakeholders via phone and email regarding transcripts and records
• Interface with federal, state, and local agencies requesting student educational records
• Collapse subpoena requests and required documentation with appropriate university offices
• Provide administrative assistance to committees and departmental initiatives as needed
• Collaborate with campus partners to maintain accurate historical academic records
• Support continuous improvement of records processes and service delivery

Qualifications

• Education: Associate’s degree preferred, Area of Concentration: Business Administration, Office Administration, Higher Education, or related field preferred
• Experience: 1–3 years of clerical or customer service experience required, Experience in administrative support, records management, student services, or related office environment preferred

Skills, Knowledge, And Abilities

• Strong knowledge of State, Federal, and University policies, including FERPA compliance
• Proficiency in Microsoft Office Suite, Microsoft Teams, student information systems, and third-party software applications
• Strong organizational, analytical, research, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, detail-oriented environment
• Strong written and verbal communication and customer service skills
• Ability to contribute to a positive, collaborative, and team-oriented work environment
• Self-motivated with strong attention to detail and sound judgment in handling sensitive information

Perks Await You at Embry-Riddle!

• Health Benefits: Comprehensive medical, dental, and vision coverage, wellness programs, flexible spending and health savings accounts
• Tuition Coverage: 100% tuition coverage for yourself for one undergraduate and one graduate degree, discounted rates for your spouse and dependent children up to age 26
• Retail Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period
• Generous Time Off: Up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year, plus 9+ paid holidays

Pay

The hourly rate for this position is up to $16.49. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Schedule

N/A