Academic Records and Registration Specialist

North Park University, founded in 1891, is a Christian university affiliated with the Evangelical Covenant Church. Located in Chicago’s Albany Park neighborhood—one of the most ethnically diverse zip codes in the U.S.—the campus serves over 3,200 students from urban, rural, and suburban backgrounds. The university’s mission is to prepare students for lives of significance and service through education in the liberal arts, professional studies, and theology.

About the role

Under the direction of the University Registrar, the Academic Records and Registration Specialist works with the Office of the Registrar team to support all activities related to student records and registration.

Responsibilities

• Provide front-line assistance for student in-person support, manage the Registrar/Records inbox, and handle office communications.
• Assist with the digitization of paper processes and student files.
• Process requested transcripts for students, staff, and alumni.
• Process enrollment and degree verifications for students, alumni, and outside parties.
• Update student records and facilitate the registration process, including scheduling changes.
• Handle diploma re-order requests and other graduation-related tasks.
• Plan, organize, and execute university Commencement Convocations in collaboration with other departments (attendance required).
• Provide information to faculty, students, staff, and the public regarding course registration, student records, and University policies via in-person, email, phone, or other electronic means.
• Maintain, secure, preserve, and properly dispose of student education records in compliance with FERPA.
• Serve as a designee to University Committees as assigned.
• Attend limited evening or weekend events or operational hours as needed.
• Perform other duties as assigned by the University Registrar.

Requirements

• Bachelor’s degree in a related field.
• One year of related experience and/or training in higher education, preferably at an institution serving traditional undergraduate and professional/adult students.
• Experience or ability to learn the Ellucian Colleague student information system.
• High proficiency with MS Office Suite, especially Excel.

Skills and abilities

• Ability to work with a high degree of accuracy and attention to detail.
• Competence in adopting and learning new technologies.
• Sound judgment, critical thinking, decision-making, and problem-solving skills.
• High level of integrity and professionalism when handling confidential information.
• Ability to take initiative, manage time effectively, and work independently.
• Clear, concise, and persuasive oral and written communication.
• Ability to audit work for accuracy and completeness.
• Ability to work in a fast-paced environment, juggle multiple projects, and meet competing deadlines.
• Provide timely, courteous, and individualized responses to inquiries.

Pay

$48,000 per year

Benefits

• Medical Insurance
• Dental Insurance
• Prescription Plan
• Flexible Spending Account
• Commuter Benefit
• Life Insurance
• Disability Insurance
• Retirement Plan
• Tuition Remission
• Access to Helwig Recreation Center