Student Registration and Records Specialist

Seeking a higher education professional with strengths in technology to support the Registrar function through enhancement and maintenance of student information system modules related to academic records and scheduling, registration, data extraction, and communications management.

Responsibilities

• Technical Functions (40%)
  • Provide technical support for the Registrar’s Office and College entities, focusing on student information system (SIS) functions related to registration, including:
    • Building the academic calendar in the SIS
    • Programming registration appointments and rules (required advising, registration holds)
    • Troubleshooting registration issues for faculty, staff, and students
    • Managing registration priorities
  • Support Roster Verification tools through the SIS, monitoring blank grades, change of grades, incompletes, and transcription of technology.
  • Provide ad hoc reporting of academic data to various campus offices based on enrollment, registration, and program information.
  • Serve as the main contact and provider of all reporting to the National Student Clearinghouse (NSC), ensuring accuracy of student records and resolving degree verification or enrollment issues.
  • Serve as the main point of contact for outside requests, including Military, Freedom of Information Act (FOI), and Financial Value Transparency and Gainful Employment (FVT-GE) reporting.
  • Software Oversight & Maintenance/Skill Development:
    • Coordinate processing and system setup for critical events, ensuring quality control and integrity in collaboration with department colleagues.
    • Maintain testing sites and implement vendor updates and enhancements for the SIS, web applications, user interface, and reporting tools.
    • Review upcoming patches, issues, and enhancements reported on vendor-supported websites.
    • Apply security development assignments to users within appropriate systems.
    • Use available resources to maintain and improve skills and stay familiar with emerging technologies applicable to assigned areas.
    • Serve as an integral member of the IS Group and USNH ET&S to monitor software changes and advocate for the Registrar’s Office needs.
    • Act as the KSC Registrar designee for data steward oversight in the USNH data tool (e.g., Data Galaxy) related to data definitions and maintenance.
• Registration Related Processes (40%)
  • Process Schedule Adjustment Forms, Course Retake, Student Credit Overload, Student Address and Name Changes (Chosen & Legal), Student Leave of Absence, and Withdrawal.
  • Manage and process USNH Cross-Registration communications.
  • Manage, maintain, and process FERPA updates/removals.
  • Support administrative assistants and Academic Deans offices with course section creation, maintenance, and cancellations as needed.
• Enrollment Management Support (15%)
  • Serve as the first point of contact for the registrar function related to enrollment management, including documentation, training, software enhancements, and support for SIS and end users.
  • Conduct the Academic Standing process for all undergraduates at the end of every term and communicate standings to affected students and key offices.
  • Provide support to other departments (Admissions, Dean of Students, GEO, Student Academic Support Services, Academic Departments) related to registration, grading, and general process and procedure adhering to academic policy.
• Other Related Duties (5%)
  • Serve as the primary backup for front desk coverage.
  • Provide daily support for the Registrar’s Office, including activities related to registration, management, and security of academic records while adhering to FERPA policies.
  • Represent the Registrar’s Office on appropriate committees, particularly where advanced knowledge of registration, enrollment, and section data is beneficial.
  • Contribute to the management of the Registrar’s Office SharePoint site.
  • Other duties as assigned.

Requirements

• Minimum Education & Experience: Bachelor’s degree and two years of information systems experience.
• Knowledge, Skills & Abilities:
  • Proven organizational skills and attention to detail
  • Ability to establish collegial relationships within and outside the college
  • Proven customer service skills
  • High-level skills in reporting software, data structures, data extraction, and formatting
  • Effective oral and written communication skills
  • Creative problem-solving skills
  • Ability to thrive in a fast-paced environment
• Other Requirements: Demonstrated experience with relational databases and report writing.

Preferred Qualifications

• Experience with Colleague, Workday, and SIS systems.

Pay

$47,920.00 - $85,410.00. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

Benefits

More information on benefits can be found at USNH Employee Benefits.

Location

Keene, New Hampshire. Keene State College is located in the scenic Monadnock region of Southwest New Hampshire, approximately 2 hours from Boston or Hartford, CT, and 4 hours from New York City.