Student Record & Registration Specialist

Qualifications

• Minimum Qualifications:
  • From Classification: Two years of general clerical experience, including typing, word processing, or other experience generating documents.
  • One year of which included typing, word processing, or other experience generating documents.
  • An Associate’s degree in Office Occupations or Office Technology.
  • Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.
  • Note: College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
• Additional Minimum Qualifications:
  • At least one year of direct service experience involving case coordination, and/or guiding users through multi-step processes via phone, email and in-person communication.
  • Demonstrated experience employing de-escalation techniques in a service environment.
  • Ability to perform work, stay on task, and maintain coverage schedules in a self-directed way.
  • Successful completion of a background check.

Experience

Describe a time when you had to assist a client who was upset, or struggling with a complex process. How did you utilize de-escalation techniques to resolve the issue?

Looking back at the interaction, what was the most effective strategy you used, and is there anything you would handle differently today?

Application

How did you first find out about this position?

If you selected Other, please describe.