Student Record & Registration Specialist

Responsibilities

The primary role of this position is to provide information and assistance for all functions associated with the Registrar’s Office via phone, in-person, or email interaction. These include but are not limited to, admission to the university, registering for classes and all policies and procedures related to student records. The position will provide service to not only the current student population, but prospective students, faculty and staff as well as alumni and community members.

This position will also provide program or process oversight for one or more specific business operations such as special program enrollment, residency classification assistance, official enrollment verification, transcript or educational record procurement, or special appeal exceptions. The position will be responsible for accurately creating, posting, maintaining and preserving the integrity of official student academic records.

Requirements

• From Classification: Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
• An Associate’s degree in Office Occupations or Office Technology;
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology AND one year of general clerical experience.

Additional Minimum Qualifications

• At least one year of direct service experience involving case coordination, and/or guiding users through multi-step processes via phone, email and in-person communication;
• Demonstrated experience employing de-escalation techniques in a service environment;
• Ability to perform work, stay on task, and maintain coverage schedules in a self-directed way;
• Successful completion of a background check.

Qualifications

Note College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

Skills

Knowledge of PSU policy, procedure and environment;

Knowledge of Banner SIS;

Experience at an academic institution of higher education.

Benefits

The starting salary rate for this position will be between $19.36 and $21.91 per hour with an excellent benefits package including 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependant at any of the Oregon University System schools.

Application Instructions

Please list the names, telephone numbers and email addresses for three professional references.

Background Check Required: Yes

Supplemental Questions

* After reviewing the job posting, do you certify that you meet both the Office Specialist 2 Minimum Qualifications(Clerical/Education) AND the Additional Minimum Qualifications (Direct Service experience) listed for this position?

Yes

No

Additional Information

In 300 words or less, describe a time when you had to assist a client who was upset, or struggling with a complex process. How did you utilize de-escalation techniques to resolve the issue? Looking back at the interaction, what was the most effective strategy you used, and is there anything you would handle differently today? (Open Ended Question)

How Did You Find Out About This Position?

PSU Website

Indeed.com

HERCJobs

Urban League of Portland

Hispanic Metropolitan Chamber

Oregon Employment Department

Social Media

Person Referral

Career Builder

Glass Door

Other - Please describe in the next Question

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