Academic Records Assistant 2

About the role

Students In Registrations/Petitions, Conduct Audits, and assist the SPS Registrar’s Office In Maintaining Accurate Student Records.

Responsibilities

• Maintain student affairs petition process
• File auditing
• Updating student records
• Assisting with end of term processing of academic records
• Assisting students with registration and payments
• Maintain and update department web content
• Maintain Administrative Drops Process
• Conduct Graduation audits and evaluations for SPS undergraduate and graduate certificate students.
• Process the certificates for all undergraduate and graduate programs.
• Answer phone calls in a professional and courteous manner
• Greet constituents entering and calling the registration office with a service-oriented attitude and address inquires with service excellence.
• Construct and respond to email communications in a professional manner with strong writing skills.
• Follow up on inquiries in a timely fashion, having done the necessary and sufficient research to bring issues to closure.
• Recognize issues that have the potential to escalate and handle with keen business acumen.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications: