Academic Program Specialist AS6933
Oklahoma State University · Stillwater, OK · 3 wk ago
OTHR$18.29–$21.63/hrFull-time
About the role
The Academic Program Specialist supports the Oklahoma State University (OSU) Institute for Teaching and Learning Excellence OSU Online department.
Responsibilities
- Provide comprehensive and effective communication to prospective and current undergraduate and graduate online students via phone, email, written, verbal, and in-person methods.
- Aid with questions regarding online degrees, admissions, curriculum, format, cost, and resources to support the online student journey.
- Assist with planning, launching, and sustaining initiatives to grow online degree enrollment and improve retention of online students.
- Research online learner needs, national career and degree trends, utilize student development theory, and make recommendations to improve OSU's online student support.
- Co-develop programming and initiatives designed to increase the online student’s sense of connection to OSU and academic pursuits.
- Work with a variety of campus staff including advisors, recruitment, and admissions staff.
Requirements
- High School/GED (degree must be conferred on or before agreed upon start date)
- Five years of experience in a student development field or an advising office.
Skills, Proficiencies, And/or Knowledge
- Knowledge of OSU student support services and/or advising experience;
- Experience writing student support content;
- Positive attitude and excellent people skills including experience providing friendly, professional, and effective customer service;
- Strong written and verbal communication skills;
- Highly organized and able to manage multiple projects;
- Willingness to learn quickly, adapt to a quickly changing environment, solve problems, and work with diverse stakeholders;
- Proficiency with common workplace business/education software.
Benefits
Regular Continuous/Until Further Notice Appointment Length
Hiring Range: $18.29 - $21.63 Hourly
Pay
$18.29 - $21.63 Hourly
Schedule
Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.
Special Instructions to Applicants
For full consideration, please include a resume, cover letter and contact information for three professional references.