Academic Program Administrator – Career and Professional Development, DHBB

About the role

The USC Mann School of Pharmacy and Pharmaceutical Sciences is seeking an Academic Program Administrator – Career and Professional Development. This role supports the management of the Division of Healthcare and Biopharmaceutical Business Graduate Programs.

Responsibilities

• Work with the Associate Director on development of content and resources related to career and professional development for workshops for students and alumni.
• Develop dedicated and competitive internship programs with employers and logistical coordination.
• Establish and host industry-specific information sessions, career and internship fairs for programs.
• Provide administrative support for internships and Enterprise Team Projects (ETPs).
• Grow and maintain alumni and employer databases and integrate with engagement platforms.
• Administer alumni and internship surveys to organize data for program reviews, school and accreditation requirements.
• Track internship, OPT and CPT positions secured by students/alumni for reporting and marketing purposes.
• Liaison with USC and SoPPS infrastructure to create engagement opportunities for alumni.
• Utilize databases to manage and monitor student, alumni and other program data.
• Supports program and faculty with the administration of selected courses and serves as a key point-of-contact for student communications and disseminates course-related information, including occasional night and weekend requirements.
• Manages day-to-day academic program activities including scheduling of classes and organizing classrooms to accommodate program needs.
• Qualitative and quantitative data analysis to synthesize information and extract key insights regarding student outcomes and program efficacy.
• Resolves problems and questions referred by program students, faculty, and staff.

Requirements

• Broad experience in independently working with current and prospective students.
• Exceptionally strong communication skills at both the professional and corporate level.
• Profound ability to convey technical and educational information to both a domestic and international market.
• Prominent visibility in the position, representing the division with biopharmaceutical, health-system, insurance, consulting, and other industries where the graduates of the programs are employed.
• A passion for professional graduate education and classroom instruction.
• Master’s degree preferred in Human Resources, Student Development in Higher Education, Postsecondary Administration and Student Affairs, Professional Science Master's in Biotechnology or similar highly preferred.

Qualifications

• Proven ability to work in a team.
• Demonstrated experience in management/leadership roles, building and maintaining relationships with domestic and international stakeholders.
• Outstanding interpersonal, oral, and written communication skills, with exemplary attention to detail.
• Experience in higher education and/or high-touch customer service with a variety of stakeholders, internal and external.
• Proven experience in planning, implementing, and coordinating program logistics.
• Demonstrated database/data entry experience.
• Proven project management and problem-solving skills, able to handle multiple timelines, changing priorities, and fluctuating workloads.
• Experience in career development services and support internal/external in academia or talent acquisition, preferably in healthcare or the biopharmaceutical industry.
• Experience in employer relations and engagement experience with hiring managers.
• Broad experience working with students, training, educational development, and guidance on both a domestic and global basis.
• Proven ability to work independently and provide well-designed and executed activities to support and expand the goals of the educational program.
• Experience with Brightspace, Zoom, Workday, Office 365, Qualtrics, Google Drive, Box, Constant Contact, Canva, LinkedIn.
• Exceptional internal and external customer service skills for relationship development.
• Experience with contracts.
• Excellent communication (written and oral) skills.
• Ability to prioritize and multitask.
• High attention to detail.
• Highly organized and efficient.

Benefits

The position offers a competitive benefits package including health, dental, vision, retirement plans, and paid time off.

Pay

The annual base salary range for this position is $76,000 - $79,000.

Schedule

The position is full-time.