Academic Operations Specialist

Key Responsibilities

• Support product setup, maintenance, and configuration across EC-Council systems and platforms.
• Maintain product information, fulfillment processes, program documentation, implementation guides, and related resources.
• Aid in new product launches and system readiness initiatives.
• Cook up updates across Salesforce, partner eStores, and EC-Council Learning platforms.
• Support onboarding and implementation activities for academic institutions and partner organizations.
• Coordinate system configurations, implementation workflows, setup activities, and onboarding milestones.
• Assist with platform demonstrations and implementation consultations.
• Monitor onboarding completion and implementation progress across assigned projects.
• Support EC-Council Learning platform administration and operational readiness.
• Aid in partner eStore implementation and configuration activities.
• Document processes, workflows, and operational best practices.
• Identify opportunities to improve operational efficiency and customer experience.
• Maintain CRM data quality and operational reporting standards.
• Support data reconciliation, reporting accuracy, and process documentation.
• Afford workflow enhancements and operational automation initiatives.
• Collect implementation feedback from partners, faculty, and internal stakeholders.
• Develop recommendations for operational improvements and enhanced partner experiences.
• Assist leadership with special projects, reporting, product readiness initiatives, and strategic operational priorities.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 2+ years of experience in operations, project coordination, customer success, educational technology, implementation support, or related fields.
• Strong organizational and project management skills.
• Experience working with CRM systems and business applications.
• Excellent written and verbal communication skills.

Preferred Experience

• Within higher education, educational technology, workforce development, publishing, or certification programs.
• Salesforce experience.
• Experience supporting SaaS, LMS, eCommerce, or online learning platforms.
• Familiarity with implementation and onboarding processes.

Success Traits

• Exceptionally organized and detail-oriented.
• Strong problem-solving capabilities.
• Process and systems thinker.
• Customer-focused.
• Collaborative team player.
• Adaptable and proactive.
• Comfortable managing multiple priorities simultaneously.