Academic Operations Specialist

EC-Council is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Visit us on www.eccouncil.org Job Overview EC-Council is seeking a detail-oriented and highly organized Academic Operations Specialist to support the operational success of the EC-Council Academia Partner Program. This role serves as a critical link between Academic Partnerships, Product Management, Customer Success, Marketing, and Technology teams to ensure a seamless partner experience. The Academic Operations Specialist is responsible for supporting product readiness, onboarding, implementation, platform administration, CRM governance, process improvement, and operational excellence across the academic portfolio. This role is ideal for an individual who enjoys solving problems, managing systems and processes, coordinating projects, and helping organizations successfully implement educational technology solutions. Embark on a rewarding career that empowers you to shape the future of cybersecurity education across diverse domains such as Ethical Hacking, Digital Forensics, Penetration Testing, Network Defense, and more. EC-Council courses culminate in globally recognized certifications, enabling students to earn stackable credentials that enhance their academic and professional journeys before graduation. These certifications significantly boost employability and prepare students to become the next generation of cybersecurity leaders. This role is responsible for supporting the operational development of strategic relationships with colleges, universities, community colleges, technical schools, workforce development organizations, and educational institutions seeking to expand cybersecurity education offerings. The Academic Operations Specialist serves as a trusted advisor, helping institutions implement, integrate, and scale cybersecurity programs that align with workforce demands and student success outcomes. Reports to the Academics leadership team or designated manager and will play a key role in strengthening relationships and expanding the impact of the EC-Council Academia Series and Partnership Model (www.eccouncil.org/academia). A career should be fun, right?! Have fun with your career and work with colleges and universities to support students while growing your Cybersecurity knowledge. The ideal candidate is consultative, results-oriented, and passionate about education, workforce development, and cybersecurity. Key Responsibilities Product Operations & Readiness Support product setup, maintenance, and configuration across EC-Council systems and platforms. Maintain product information, fulfillment processes, program documentation, implementation guides, and related resources. Assist with new product launches and system readiness initiatives. Coordinate updates across Salesforce, partner eStores, and EC-Council Learning platforms. Partner Implementation & Onboarding Support onboarding and implementation activities for academic institutions and partner organizations. Coordinate system configurations, implementation workflows, setup activities, and onboarding milestones. Assist with platform demonstrations and implementation consultations. Monitor onboarding completion and implementation progress across assigned projects. Platform & Process Management Support EC-Council Learning platform administration and operational readiness. Assist with partner eStore implementation and configuration activities. Document processes, workflows, and operational best practices. Identify opportunities to improve operational efficiency and customer experience. CRM & Data Management Maintain CRM data quality and operational reporting standards. Support data reconciliation, reporting accuracy, and process documentation. Assist with workflow enhancements and operational automation initiatives. Ensure partner records and implementation activities remain current and accurate. Continuous Improvement Collect implementation feedback from partners, faculty, and internal stakeholders. Develop recommendations for operational improvements and enhanced partner experiences. Assist leadership with special projects, reporting, product readiness initiatives, and strategic operational priorities. Required Qualifications Bachelor's degree or equivalent professional experience. 2+ years of experience in operations, project coordination, customer success, educational technology, implementation support, or related fields. Strong organizational and project management skills. Experience working with CRM systems and business applications. Excellent written and verbal communication skills. Preferred Experience within higher education, educational technology, workforce development, publishing, or certification programs. Salesforce experience. Experience supporting SaaS, LMS, eCommerce, or online learning platforms. Familiarity with implementation and onboarding processes. Success Traits Exceptionally organized and detail-oriented Strong problem-solving capabilities Process and systems thinker Customer-focused Collaborative team player Adaptable and proactive Comfortable managing multiple priorities simultaneously Why Join EC-Council? At EC-Council Academia, our mission is to empower institutions worldwide to develop the next generation of cybersecurity professionals. By joining our team, you will play a direct role in helping colleges, universities, and workforce development organizations prepare students for successful careers in one of the world's fastest-growing industries. Together, we are building the future cybersecurity workforce. EC-Council is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other status protected by applicable law. About Our Culture:EC-Council is driven by a mission to strengthen global cybersecurity capability and advance the profession of ethical hacking and information security. Our teams operate across regions and cultures, united by integrity, professionalism, and a commitment to meaningful impact. Continuous learning and accountability are encouraged, empowering individuals to take ownership of their contributions. Respect, trust, and ethical conduct guide how we work with colleagues, partners, and the global cybersecurity community. Additional Information EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate. EC-Council is dedicated to working with and providing reasonable accommodations to individuals with d. isabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at and let us know how we can assist. To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work. If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein. Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained. Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. This may include information such as your name, contact details, employment history, qualifications, and any other details you provide as part of your application. All data is handled in compliance with applicable data protection and privacy regulations. Please review our policy here: EC-Council Privacy Policy- User & company | Data Protection. 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