Academic Operations Manager

Job Summary

The Academic Operations Manager supports the Dean, Associate Dean, and division staff in maintaining key operational processes, including schedule development, academic advising, data analysis and reporting, special projects and initiatives, and managing day-to-day operations.

Curriculum/Scheduling/Student Service

• Serve as the liaison from the division to Information Technology Services, Facilities, Payroll, and Educational Affairs on PeopleSoft and Workday (effective Fall 2027) and room assignment issues
• Develop and maintain forms for internal division use
• Manage the class schedule and room assignments using PeopleSoft and Workday (effective Fall 2027)
• Maintain the catalog development process for the division using Coursedog
• Maintain the division's SharePoint site and website
• Respond to questions from students, potential students, and others regarding curricula as needed
• Build and maintain all division courses in alignment with strategic scheduling priorities and student demand
• Collaborate with Student Advising, Educational Affairs, Records, the Bookstore, and the Welcome and One Stop Center to implement college-wide policies and strategic initiatives
• Act as a resource for course substitutions, late enrollments, prerequisite waivers, and section switches
• Reference student data as necessary; use the degree audit component to assist students in class selection and graduation
• Participate in on- and off-campus recruitment and outreach efforts, including open house, college night, graduation, gallery openings, student performances, etc., to increase student and community awareness of division programs

Strategic Leadership and Project Management

• Implement the strategic plan; develop a collaborative student- and community-focused culture; assure fiscal viability of the department; uphold policy and procedures; proactively lead talent performance and talent development; and build community relations as a collaborative partner on the Leadership Council and within shared governance structures
• Champion the values of excellence, purpose, integrity, compassion, unity, and inclusion; support student and employee success by demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, socio-economic, or educational backgrounds
• Take a lead role in developing new processes and systems to improve division operations and workflow
• Analyze student enrollment and course data and provide chairs and the Dean with recommendations for creating a student-centered schedule
• Assist chairs and the Dean in making course cancellation decisions and provide recommendations regarding schedule development and enrollment management
• Exercise discretion and judgment; maintain confidentiality of sensitive information and documents; avoid conflicts of interest and report issues as they arise

Personnel Management

• Coach, mentor, and develop employees across all departments, divisions, and units in collaboration with leaders throughout the College
• Encourage and support personal and professional development, learning, well-being, and work-life integration
• Participate in and support cross-functional training among division staff to ensure operational continuity
• Coach and mentor office staff to provide high-quality customer service and accurate information
• Supervise student employees as needed, including assigning duties and overseeing assignment completion

Other Duties

• Participate on strategic and/or functional cross-departmental teams, committees, and councils at the request of division or unit leaders
• Participate in professional associations/organizations and educational activities that enhance subject matter expertise, leadership competencies, knowledge, and interpersonal skills
• Remain knowledgeable of current state and federal laws, regulations, and best practices; ensure College policies, procedures, and programs conform to laws and align with the mission, vision, values, and strategic goals of the College
• Perform any other duties that support the mission, vision, values, and strategic initiatives of the College of Lake County and the goals of the department, division, and unit of appointment