Academic Assistant, Office of Academic and Community Standards (OACS)

In alignment with the mission of Academic Affairs to ensure academic equity, integrity and quality, the Academic Assistant supports OACS Academic Associates, Academic Sr. Associates, and Academic Specialists in their workflows and partnerships with university stakeholders during the intake, acknowledgement, and communications related to learner complaints and policies for which OACS is the operational owner or acts as the university decision-making designee.

Responsibilities

• Intake and manage, within Service Level Agreements:
  • Academic policy violation and appeal cases (Academic Integrity and Honesty, Learner Code of Conduct, Professional Standards, Grade Appeals, Learner Grievance, Discrimination, Harassment/Assault)
  • Complaints: Academic, Executive, Third Party
  • Special Credit Requests
  • Red Card process
  • Academic Standing Appeals
• Communication & Evaluation/Assessment:
  • Identify patterns and actions related to those patterns to assess and improve workflows and OACS communication
• Cross-Functional Work:
  • Assist research/documentation projects
  • Pull documentation for workflow cases (e.g., Academic Integrity and Honesty)
  • Assist President’s Designee workflow
  • Tracking of workflows, feedback to staff on improvement/efficiency, etc.
• Other duties:
  • Schedule rooms, meetings
  • Coordinate projects
  • Coordinate workflows for rotation/schedules
  • Other duties or projects as needed

Requirements

• Minimum of 3 years experience in academic administration, advising or transferable experience
• Bachelor’s degree from an accredited institution
• Must be authorized to work in the United States (visa sponsorship is not available for this position)
• Ability to travel occasionally should a business need arise (travel may involve plane, car or metro; reasonable accommodations regarding travel limitations can be provided)
• Ability to work onsite in Corporate or Campus location may be required based on role (includes mobility within the office, including movement from floor-to-floor using elevators or stairs)
• If offsite or hybrid role, must have access to work in a setting that enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.)
• Must be able to meet critical thinking and problem-solving aspects aligned to job duties, as well as effectively communicating with co-workers
• Able to access information using a computer

Skills

• Required:
  • Microsoft Suite
  • Zoom
  • Basic Data entry
  • FERPA or privacy training
• Preferred:
  • ERP Applications: SalesForce, PeopleSoft
  • Able to work independently
  • Able to prioritize work
  • Able to remain flexible and shift focus as needed
  • Able to function in an online education environment with little to no face-to-face interaction with students
  • Able to work with a diverse student population
  • Experience with, or ability to work with adult students

Pay

$20.00 - $30.50 hourly

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week, including:
  • Medical, dental, vision, life, and disability plans
  • Well-being incentives
  • Parental leave
  • Paid time off and certain paid holidays
  • Tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Entertainment and retail discounts
• Non-exempt employees are eligible for overtime pay, if applicable