Academic Advisor

Sales

• Achieve agreed-upon sales targets and outcomes.
• Identify and interact with new potential Crimson customers.
• Establish rapport with parents and their students to communicate and showcase the benefits of working with Crimson Education above and beyond our competitors.
• Conduct sales consultations and academic assessments professionally and which align with the Crimson brand and culture.
• Present and promote Crimson products as per the company's sales process to prospective families.
• Establish, develop, and maintain positive and professional customer interactions and relationships that lead to positive experiences and referrals.
• Consistently onboard new clients to the Student Success Manager team.
• Contact existing clients to inform and upsell them on new developments within Crimson’s product offering.
• Expeditiously resolve customer problems and complaints to maximize satisfaction.
• Continuously improve sales techniques and enhance industry knowledge.
• Host or attend some sales-oriented marketing events (mostly online) when necessary.
• Maintain effective communication with the Accounts team to ensure timely payment of accounts.
• Provide feedback and suggestions on how to improve sales processes.

Qualifications

• A Bachelor’s degree in sales or business or an education-oriented field, and/or equivalent job experience in sales, with a preference for experience in the education space.
• A clear understanding of sales fundamentals.
• Strong communication skills and customer rapport building.
• Time management skills and ability to adapt to work on a fully remote team that’s situated across all four US time zones.
• Excellent interpersonal and presentation skills; experience speaking or presenting in front of large groups is a plus.
• Knowledge of the US college admissions process and competitive Ivy League landscape is a plus.
• Knowledge of CRM platforms, such as Salesforce, is a plus.