Academic Advising Support Associate

Primary Responsibilities

• Support the front desk area of the Academic Advising Center and check-in stations at events to ensure positive customer service.
• In partnership with the Manager of Academic Advising Support, support the front desk area’s office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising.
• In partnership with the Manager of Academic Advising Support, support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway.
• Assist the academic advising department and students relating to assisting with self-registration and other basic questions that may not require an appointment with an academic advisor.
• Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed.
• Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude.
• Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender.
• Aid in the preparation and compilation of special reports, forms, and other documents as required.
• Communicate in person and by telephone with the internal and external customers of the College; provide information to students, parents, faculty/staff, and the general public.
• Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising support duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.

COMPETENCIES

• Collaboration/Teamwork
• Computer Software Skills
• Customer Service
• Decision-making
• Internet Research
• Interpersonal Skills
• Multi-tasking
• Written Communication
• Organizational Skills
• Problem-solving
• Time Management
• Typing/Word Processing

Supervisory Responsibilities

• Individual Contributor

Work Environment

• Regular work required outside of normal business hours

Physical Demands

• Sitting
• Walking
• Standing

Travel Required

• Yes - Minimal

Additional Job-Specific Requirements

• Experience with EAB Navigate

EXPECTATIONS

• Contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.