Academic Advising Support Associate - Front Desk

About the Role

Provide critical academic support functions for the academic advising department and deliver exceptional and accurate customer service to TJC prospective/current students and internal departments.

Responsibilities

• Support the front desk area of the Academic Advising Center and Check-In stations at events to ensure positive customer service.
• In partnership with the Manager of Academic Advising Support, manage the front desk area’s office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising.
• Support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway.
• Assist students with self-registration and answer basic questions that may not require an appointment with an academic advisor.
• Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed.
• Maintain a customer-friendly, confidential, and professional environment with a welcoming attitude.
• Provide staff support, including preparation of documents, records maintenance, data input, tracking reports, and use of Banner and Xtender.
• Assist in the preparation and compilation of special reports, forms, and other documents as required.
• Communicate with internal and external customers, providing information to students, parents, faculty/staff, and the general public.
• Travel to other TJC locations as required for advising support duties.
• Maintain confidentiality of student information and records, adhering to FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by the Manager of Academic Advising Support.
• Perform other duties as assigned by the Manager of Academic Advising Support.

Qualifications

• Associate’s degree in a related field.
• One year of related experience.
• Experience with EAB Navigate.

Skills

• Collaboration/Teamwork
• Computer Software Skills
• Customer Service
• Decision-making
• Internet Research
• Interpersonal Skills
• Multi-tasking
• Written Communication
• Organizational Skills
• Problem-solving
• Time Management
• Typing/Word Processing

Work Environment

• Regular work required outside of normal business hours.

Physical Demands

• Sitting, walking, standing.

Travel

• Minimal travel required. If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Will have contact – in person, by email, or by phone – with staff, students, and the general public. Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities. Regular and punctual attendance is an essential function of each employee.