Advisor Support Associate

About the Role

Provides administrative and training support to independent branch offices including assisting in the training and development of other administrators; providing policy and procedural training; initiating, maintaining and documenting efficient and effective operational and systems policy and procedures; providing operational support; providing an interface for Branch Operations, Home Office Operations, Retail Administration and all production areas.

Responsibilities

• Works in conjunction with the Regional Managers to complete requests from financial advisors/independent branch offices
• Review documents received from outside offices to ensure complete and accurate data can be processed by Home Office Operations
• Review daily notifications from Compliance and Operations then delivers to the appropriate financial advisor for advisement
• Answer questions and research issues
• Provide excellent customer service over the phone and via e-mail
• Assists in the training and development of other administrators
• Provide policy and procedural training to assigned advisors and their staff
• Act as liaison between branch operations, home office operations, retail administration and all production areas
• Maintains prompt and regular attendance

Qualifications

• Associate's or Bachelor's degree is preferred; or equivalent combination of education and work experience
• Experience in the financial services industry a plus
• Strong written and oral communication skills
• Strong interpersonal skills to communicate with other departments, court/regulatory personnel, clients, etc.
• Excellent organizational and time management skills
• Ability to adhere to strict timelines
• Intermediate to advanced computer skills including Microsoft Office
• Must be authorized to work in the US for any employer

Working Conditions

• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Dynamic, time-sensitive environment