ABA Bilingual DSP / Direct Support Professional

About the role

This position is responsible for managing client relationships and providing exceptional customer service.

Responsibilities

• Manage client interactions through phone, email, and in-person meetings.
• Handle inquiries and complaints professionally and efficiently.
• Develop and maintain strong working relationships with clients.
• Conduct regular follow-ups to ensure client satisfaction.
• Collaborate with cross-functional teams to address client needs.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with CRM systems is a plus.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of industry best practices in customer service.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Problem-solving skills
• Microsoft Office Suite proficiency

Benefits

• Competitive salary package
• Flexible work schedule
• Professional development opportunities
• Health insurance benefits
• Employee discounts

Pay

The base salary for this role is $50,000 per year.

Schedule

Monday to Friday, 9 AM to 5 PM. Occasional evening and weekend work may be required based on project demands.