AAA - Tow Service

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

About the Role

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes.

Responsibilities

• Performing simple diagnostics/troubleshooting on vehicles
• Providing an outstanding customer service experience
• Flexible schedule (Can work Weekends)
• Customer service and safety conscientious
• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leveraging sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Requirements

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Knowledgeable about vehicle components and troubleshooting
• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role

Qualifications

• Work Environment/Physical Requirements: Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous.

Skills

• Clear and proficient verbal and written communication
• Problem solving and listening skills
• Vehicle component knowledge and troubleshooting

Benefits

• Medical
• Dental
• Vision
• Wellness program
• Paid holidays
• Paid time off
• Volunteer activities
• Collaborative environment
• Free AAA Classic Membership
• AAA product discounts
• Tuition reimbursement program

Schedule

• Flexible schedule (Can work Weekends)

Pay

$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives