AAA - Tow Driver

Location: Reno, NV

Why Work For Us?

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Schedule

Start times range from 8am, 11am, 1pm, or 3:00 PM – Midnight (Includes Weekends)

Pay

Starting Pay: $22.75/hr + Lucrative Shift Differentials & Monthly Bonuses

• Guaranteed Hours: Minimum of 40 hours per week (steady income you can rely on)
• Base Pay: Starting at $22.75/hour
• Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked
• Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do

Benefits

Earnings & Financial Wellbeing

• 401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%
• Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking

Health & Wellness

• Medical Choices: Choose from flexible Red, White, or Blue tiers to fit your budget
• HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family
• Dental & Vision: Full coverage for preventive checkups and cleanings
• Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary)

Time Off & Extra Perks

• Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year
• Paid Holidays: 11 paid holidays per year
• Tuition Reimbursement: Reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months)
• Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance

Responsibilities

• Operating tow trucks safely and efficiently
• Performing simple vehicle diagnostics to figure out the issue
• Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs
• Building trust, problem-solving, and being a calming presence for our members on the scene
• Clear and proficient verbal and written communication even under pressure
• Demonstrating common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrating problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

Requirements

• No prior towing experience required; top-tier, paid training provided
• A customer-first mindset and a passion for helping people
• Willingness and flexibility to work the 8am, 11am, 1pm, or 3:00 PM – Midnight schedule, including weekends
• A valid driver’s license and a clean driving record (where applicable)
• Must possess a valid driver's license with a safe driving record

Work Environment / Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
• Works in all weather and all traffic conditions
• Vehicle recovery sites may be wet, messy and hazardous
• Service Providers are required to provide a photograph for identification purposes