AAA Roadside & Tow Driver

Rain or shine, snow or ice, our technicians help our members when they need us most — whether it's changing a flat tire, jump-starting a car battery, or towing a vehicle. We are looking for dependable, empathetic, and strong customer-service individuals who truly love to help others and don’t mind working outside in various weather conditions.

About the role

AAA offers a competitive compensation package, including a generous PTO plan, an excellent 401(k) plan with company match, and outstanding health insurance benefits. Overtime and monthly bonus opportunities are available.

Starting hourly rate: $23.50 (based on experience), paid bi-weekly. A 10% shift differential is provided for working 2nd shift. Schedule is determined after training and will include weekends. Opportunity for overtime during peak season and individual monthly bonus potential.

Responsibilities

• Provide tow and recovery services using established guidelines and quality control procedures.
• Provide lock-out, fuel delivery, battery jump-starts, and tire-change services using established guidelines and quality control procedures.
• Communicate with members effectively to keep them informed and ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring all are in safe operating condition and that all requirements are met.
• Ensure the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Must possess and maintain a valid driver’s license for the state where you reside.
• Must have the ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Satisfactory pre- and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Must successfully complete required departmental training courses within 60 days of hire.
• Must attain and maintain all state and local licensing requirements.
• Ability to successfully complete any additional future department training as required (may need to adjust your schedule to attend training).
• Ability to communicate effectively in writing, verbally, and using assigned technology.
• Ability to use hand tools to provide service.
• Basic skills using email and GPS (Global Positioning Systems).
• Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
• Ability to operate manual and automatic transmission vehicles.
• Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel, and balance to change tires, inspect, and push vehicles.

Benefits

• Medical, dental, and vision plan options.
• Up to 2 weeks of paid parental leave.
• 401(k) plan with company match up to 7%.
• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment.
• 8 paid holidays.
• Company-provided volunteer opportunities plus 1 volunteer day per year.
• Free AAA membership (inclusive of product and service discounts).
• Tuition reimbursement up to $5,250 per year and professional certifications.
• Paid uniforms and paid training for qualified associates.