AAA - Emergency Roadside Driver

Location: Phoenix, AZ

Schedule

Start times range from 11:00 AM to 3:00 PM and can work until 9:30 PM - Midnight (includes weekends).

Pay

Starting pay: $22.00/hour + lucrative shift differentials & monthly bonuses. Potential to earn up to an additional $1,900 per month with quality and productivity incentives.

• Base Pay: Starting at $22.75/hour.
• Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on hours and days worked.
• Guaranteed Hours: Minimum of 40 hours per week.

Benefits

Earnings & Financial Wellbeing

• 401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.
• Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.

Health & Wellness

• Medical Choices: Flexible Red, White, or Blue tiers to fit your budget.
• HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings.
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family.
• Dental & Vision: Full coverage for preventive checkups and cleanings.
• Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).

Time Off & Extra Perks

• Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your first year.
• Paid Holidays: 11 paid holidays per year.
• Tuition Reimbursement: Up to $5,250 per year for job-related degrees or certifications (eligible after 6 months).
• Free AAA Classic Membership and exclusive discounts on home/auto insurance.
• Team Members accrue paid time off monthly, with an additional 24 hours per year earmarked for volunteer activities.

Responsibilities

• Operate tow trucks safely and efficiently.
• Perform simple vehicle diagnostics to figure out the issue.
• Provide essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
• Build trust, problem-solve, and be a calming presence for members on the scene.
• Demonstrate clear and proficient verbal and written communication even under pressure.
• Apply common knowledge of vehicle components and reasons for vehicle failure.
• Evaluate member safety and discern safety issues to respond appropriately.
• Drive a manual/automatic shift vehicle.

Requirements

• A customer-first mindset and a passion for helping people.
• Willingness and flexibility to work 11:00 AM – Midnight, including weekends.
• Valid driver’s license with a clean driving record.
• Must possess a valid driver’s license with a safe driving record.

Work Environment / Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles.
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls.
• Works in all weather and all traffic conditions.
• Vehicle recovery sites may be wet, messy, and hazardous.
• Service Providers are required to provide a photograph for identification purposes.