AAA - Emergency Driver

Location: Phoenix, AZ

Why Work For Us?

• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, and wellness program benefits
• Paid holidays
• Paid Time Off – accrued monthly, plus an additional 24 hours per year for volunteer activities
• Free AAA Classic Membership
• AAA product discounts
• Tuition Reimbursement Program

Pay

• Starting pay: $22/hour
• Shift differentials: $0.75 to $1.50 extra per hour depending on hours and days worked
• Productivity incentives: up to an additional $1,900 per month
• Guaranteed minimum of 40 hours per week

Schedule

Start times range from 11:00 AM to 3:00 PM, with shifts extending up to 9:30 PM - Midnight, including weekends.

Benefits

Earnings & Financial Wellbeing

• 401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%
• Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking

Health & Wellness

• Medical choices with flexible Red, White, or Blue tiers
• HSA Company Contribution: $1,000 (Individual) or $2,000 (Family) annually if enrolled in the Blue Tier
• Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family
• Dental & Vision: Full coverage for preventive checkups and cleanings
• Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary)

Time Off & Extra Perks

• Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your first year
• 11 paid holidays per year
• Tuition Reimbursement: Up to $5,250 per year for job-related degrees or certifications (eligible after 6 months)
• Free AAA Classic Membership and exclusive discounts on home/auto insurance

Responsibilities

• Operate tow trucks safely and efficiently
• Perform simple vehicle diagnostics to determine issues
• Provide essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs
• Build trust, problem-solve, and be a calming presence for members on the scene
• Demonstrate clear and proficient verbal and written communication, even under pressure
• Apply common knowledge of vehicle components and reasons for vehicle failure
• Evaluate member safety, discern safety issues, and respond appropriately
• Drive manual and automatic shift vehicles

Requirements

• Customer-first mindset and passion for helping people
• Willingness and flexibility to work 11:00 AM – Midnight, including weekends
• Valid driver’s license with a clean driving record
• Works outdoors at vehicle sites in all weather and traffic conditions
• Lifting and carrying tires and parts weighing up to 50 pounds several times a day; bending, kneeling, and stooping as required
• Vehicle recovery sites may be wet, messy, and hazardous
• Provide a photograph for identification purposes

Qualifications

• Must possess a valid driver’s license with a safe driving record

Work Environment / Physical Requirements

• Works outdoors at vehicle sites when servicing vehicles
• Frequent lifting and carrying of items up to 50 pounds
• Bending, kneeling, and stooping required for service calls
• Exposure to all weather conditions and traffic hazards
• Vehicle recovery sites may be wet, messy, and hazardous