AA Coordinator

Essential Responsibilities

• Monitor daily facility conditions by conducting routine walkthroughs and identifying areas requiring attention.
• Submit, coordinate, and follow up on work orders to ensure timely completion.
• Dispatch work orders to the appropriate vendors, contractors, or internal teams based on facility needs.
• Communicate with vendors and contractors regarding repairs, services, and project requirements.
• Perform site walks with vendors/contractors to review scope of work and support project coordination.
• Serve as a vendor escort when required while contractors are performing work onsite.

Janitorial Quality & Compliance

• Perform regular facility walkthroughs and inspections to ensure cleaning standards and customer expectations are being met.
• Monitor janitorial service quality and identify areas requiring improvement (may assist in cleaning).
• Document findings, create reports, and communicate concerns to appropriate teams.
• Support efforts to reduce service issues and improve customer satisfaction.
• Review service reports and provide feedback regarding performance.

Customer & Vendor Coordination

• Work directly with customer representatives to address requests, concerns, and operational needs.
• Build and maintain positive working relationships with customers, vendors, contractors, and internal teams.
• Attend meetings with customers and service providers to review performance, projects, and outstanding issues.
• Maintain professional communication while representing Oranje and supporting the customer relationship.

Qualifications

• Strong computer skills with the ability to navigate web-based systems and generate reports.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Ability to identify problems and coordinate solutions.
• Detail-oriented with strong follow-through.
• Experience in facilities, janitorial operations, customer service, or coordination preferred.