AR Coordinator

Role Summary

Review customers who are electronically invoiced to ensure all billing criteria are met. Trace unpaid invoices to identify issues and facilitate resolutions.

Responsibilities

• Monitor and facilitate the resolution of invoice processing obstacles, including disputes and inaccuracies.
• Work with internal and external stakeholders and customers to address issues.
• Prepare reports on current findings and actions taken for all accounts under investigation.
• Ensure compliance with customer billing requirements.
• Work effectively and respectfully with internal and external customers and process stakeholders.
• Successfully resolve difficult situations.
• Communicate efficiently and timely with processes and services.
• Evaluate customer records and reports as needed.
• Maintain AR Aging reports and resolve past due balances.
• Process customer payments through the CRM.
• Call customers to collect payments on outstanding balances.
• Maintain cash customer records and unapplied cash balances with Treasury.
• Maintain account records reflecting credit terms.
• Apply payments to customer accounts via CC payments, ACH, and checks sent to Corporate lockbox.
• Review trial invoices monthly to ensure hardware and services are being billed correctly.
• Closing bill cycles monthly and ensuring all invoices are sent to customers.
• Monthly Revenue Close Reporting - including inventory reporting, revenue accruals, revenue by location allocations, invoice export files, and e-commerce revenue reports.

Essential Knowledge, Skills And Abilities

• Quickly learn and be proficient on a variety of web-based applications, including Microsoft Suite software (specifically Excel - pivot tables, charts, vlookups).
• Detail-oriented with good typing and accuracy.
• Able to sit for long periods of time and remain focused.
• Effective verbal, written, and interpersonal communication skills for dealing with internal and external customers.
• Knowledge of and/or experience with credit and collection industry.