A2V Support Case Manager

Responsibilities

• Recruit, enroll, and orient youth and families into the A2V program.
• Create and maintain a safe, welcoming, culturally responsive, and trauma-informed environment for participants.
• Develop positive and supportive relationships with youth and their families.
• Conduct assessments to identify participant strengths, needs, goals, and barriers.
• Develop, implement, and monitor individualized service plans for assigned youth.
• Maintain ongoing communication with youth and families through in-person meetings, phone calls, virtual meetings, and home visits as appropriate.
• Provide case management services, advocacy, support, and referrals to internal and community-based resources.
• Facilitate individual and group activities focused on violence prevention, conflict resolution, emotional wellness, leadership development, healthy relationships, and life skills.
• Cookordinate youth participation in workshops, enrichment activities, service-learning opportunities, workforce development experiences, retreats, and community events.
• Provide crisis intervention and support to youth and families as needed.
• Collaborate with schools, community organizations, service providers, and caregivers to support participant success.
• Monitor participant attendance, engagement, and achievement of program goals.
• Provide recognition and incentive opportunities that promote youth engagement and retention.
• Maintain accurate and timely documentation including case notes, assessments, service plans, attendance records, referrals, and outcome tracking.
• Enter all required data into agency databases and reporting systems within established timelines.
• Maintain participant files and records in compliance with agency and funding requirements.
• Aid with outreach and recruitment efforts to increase program participation.
• Participate in program planning, special events, and agency initiatives.
• Attend staff meetings, supervision sessions, trainings, and required professional development opportunities.
• Maintain daily communication through agency email and other approved communication platforms.
• Adhere to all agency policies, procedures, confidentiality standards, and reporting requirements.

Competencies

• Strong knowledge of trauma-informed care and positive youth development principles.
• Knowledge of violence prevention and intervention strategies.
• Understanding of adverse childhood experiences (ACEs) and trauma impacts on youth and families.
• Ability to build rapport and establish trusting relationships with youth and families from diverse backgrounds.
• Strong crisis intervention, de-escalation, and problem-solving skills.
• Ability to exercise sound judgment and maintain professional boundaries.
• Effective verbal, written, and interpersonal communication skills.
• Strong organizational, documentation, and time-management skills.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Proficiency in Microsoft Office applications and electronic documentation systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Demonstrated commitment to equity, inclusion, and culturally responsive practices.

Education and Experience Requirements

• S.W. or B.A. in Human Services or related field; MSW or equivalent preferred
• Experience working with youth in an urban setting.
• One to three years' experience in a children's services program environment highly preferred.
• One to three years prior experience facilitating educational workshops preferred.
• One to three years prior experience collaborating and forming partnerships with local vocational/career development organizations.

Additional Requirements

• Due to the movement of presentation materials from office to work locations, the employee must be able to lift up to 30 pounds.
• All prospective employees must pass a criminal background check, child abuse check and FBI fingerprint clearance.
• Must own a car, have, and maintain a safe driving record on file with the Department of Motor Vehicles in the state in which the employee is licensed to drive. Must provide a valid driver's license, maintain proof of automobile liability insurance, and must maintain coverage.
• Some occasional evening and weekend work may be required.