ADA Case Manager II

Job Description

Review and process notifications from multiple systems to conduct routine ADA compliance assessments.

• Make determinations regarding risk mitigation actions or escalation to leadership, as appropriate.
• Document findings and ensure proper case resolution in accordance with established procedures.
• Serve as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator (Senior Director).
• Affiliate with coordinating the interactive process in accordance with established ADA procedures.
• Review accommodation requests and supporting documentation for completeness and compliance with UF policies.
• Affiliate with meeting, information sessions, and communications with employees, supervisors, UFHR, and other campus partners.
• Document meetings, discussions, case management and other activities taken throughout the interactive process and the management of employee accommodation cases.
• Draft accommodation-related documentation for review and approval.
• Affiliate with monitoring implementation of approved accommodations.
• Maintain accurate, confidential electronic case files, logs and tracking records.

Records Management & Documentation

Maintain and update compliance records, including case files, logs, and compliance calendars.

• Ensure accuracy, completeness, and timely entry of all compliance-related documentation.
• Prepare and organize documentation for audits, reviews, and reporting purposes.
• Review ADA-related files to confirm required documentation and case notes are present, and that other identified steps have been completed.
• Compile documentation and data in support of appeals, compliance reviews, audits and assessments.
• Generate routine reports related to accommodation requests, case activity and compliance metrics.

Risk Evaluation & Solution Support

Evaluate basic compliance concerns and identify potential risks.

• Propose solutions to senior staff and program leadership for consideration.
• Affiliate with the implementation and monitoring of approved mitigation strategies.

Reporting & Data Support

Gather and compile data for compliance reports and enterprise initiatives.

• Affiliate with tracking trends, identifying recurring issues, and supporting continuous improvement efforts.
• Provide documentation and data summaries to support leadership decision-making.

Administrative & Program Support

Prepare and route documents and mitigation plans for leadership review and approval.

• Perform administrative duties in support of the ADA compliance program.
• Maintain confidentiality and ensure adherence to privacy standards.

Preferred

• Experience working with ADA compliance, disability services, or accessibility programs.
• Familiarity with federal and state regulations such as ADA and Section 504.
• Experience handling compliance reviews, case management, or regulatory tracking systems.
• Knowledge of accessibility standards and best practices (e.g., digital, physical, programmatic access).
• Experience analyzing compliance data and identifying trends or risks.
• Strong written and verbal communication skills, especially for preparing documentation and reports.
• Experience collaborating with cross-functional teams or supporting enterprise-wide initiatives.
• Proficiency with databases, case management systems, or compliance tracking tools.
• Ability to interpret policies and apply them to routine compliance scenarios.
• Strong organizational skills with the ability to manage multiple cases or deadlines.

Special Instructions to Applicants

In order to be considered, you must upload your cover letter, resume, and three professional references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply.