A/V Solutions Intern

About the Role

We are seeking a motivated and detail-oriented Audio/Visual (AV) Intern to assist in the support, implementation, and maintenance of AV systems across our organization. This internship offers hands-on experience with industry-standard technologies and provides an opportunity to work alongside experienced AV professionals in a collaborative environment.

Responsibilities

• Appropriately address and respond to inquiries and problems in a timely manner.
• Work with employees and executives in a pleasant, professional, confident, and confidential manner.
• Maintain the highest level of customer service and professionalism.
• Understand and communicate complex technical ideas and structures to people with widely varying skills and interests.
• Be available for support outside of regular business hours as needed.

Technology-Related Responsibilities

• Equipment Maintenance: Help monitor and maintain AV equipment, ensuring functionality and readiness for meetings and events.
• System Support: Assist in maintaining AV systems in meeting rooms and event spaces, including video conferencing tools such as Zoom Rooms and Microsoft Teams Rooms.
• Technical Assistance: Provide first-level support for AV-related issues, escalating problems to appropriate staff as needed.
• Documentation: Maintain AV system documentation, including setup guides and troubleshooting procedures.
• Project Support: Participate in AV-related projects, contributing to planning, testing, and implementation phases.
• Collaboration: Work closely with IT, Facilities, and Communications teams to ensure seamless AV operations.
• Learning and Development: Gain exposure to AV design principles, vendor coordination, and system integration best practices.

Requirements

• Currently pursuing or recently obtained a degree in Information Technology, Computer Science, Audio-Visual Technology, or a related field.
• Basic understanding of corporate audio-visual technologies and video conferencing platforms.
• Strong interest in learning about AV systems, including Crestron, Zoom Rooms, and Microsoft Teams Rooms.
• Excellent interpersonal, collaborative, verbal, and written communication abilities.
• The ideal team player would be humble, hungry, and people-smart, always prioritizing team success, striving for excellence, and fostering positive relationships.
• Exceptional problem-solving and analytical capabilities, with an uncompromised commitment to the highest level of customer service and confidentiality.
• Willingness to learn and take initiative in a fast-paced environment.