A/V Specialist

Who You Are

• A technology professional with several years of hands‑on experience supporting and engineering A/V and network environments
• Someone who naturally steps into a leadership role, guiding peers and partnering across teams to deliver seamless technology experiences
• Comfortable serving as a subject‑matter expert for audio‑visual systems while also collaborating closely with network engineering and user support teams
• Skilled at diagnosing complex issues across hardware, software, and integrated systems
• Able to communicate clearly with colleagues, vendors, and end users in a fast‑paced, service‑driven environment
• Adaptable and steady under pressure, especially when managing tight timelines, high‑visibility issues, or after‑hours work
• Experienced in professional services environments or similar high‑demand settings

What You'll Do

• Lead the design, deployment, and ongoing optimization of audio‑visual solutions across multiple office locations
• Ensure A/V platforms integrate smoothly with the firm's broader network infrastructure
• Provide advanced technical support for conference room technology, collaboration tools, and related systems
• Troubleshoot complex A/V and network‑adjacent issues, serving as a Tier 3 escalation point for a large, distributed user base
• Maintain documentation, standards, and best practices to support consistent performance and reliability
• Monitor system health, performance, and uptime in alignment with service level expectations
• Evaluate new technologies, conduct testing, and recommend enhancements to improve the firm's A/V environment
• Partner with vendors as the primary technical contact for A/V platforms, hardware, and applications
• Support the maintenance of network components including servers, remote access tools, routing, switching, and telecommunications systems
• Participate in firmwide technology initiatives where A/V expertise is required

What Success Looks Like

• Audio‑visual systems across all locations operate reliably, consistently, and with minimal downtime
• Conference rooms and collaboration spaces deliver a seamless user experience for in‑person and remote participants
• Network engineering and user support teams view you as a trusted partner and technical leader
• Issues are resolved quickly, root causes are identified, and long‑term fixes are implemented
• Documentation, standards, and processes are clear, current, and widely adopted
• New technologies are evaluated thoughtfully and introduced in ways that strengthen the firm's overall infrastructure
• Attorneys, staff, and clients experience smooth, high‑quality interactions with the firm's A/V and communication tools

Pay

$75 - 90k annually, based on experience

Location

Remote near Cleveland, Ohio