A/V Specialist

Overview

Executes technology support functions with system‑level complexity, including camera, video and videoconferencing across the Bank and large events, such as the annual meeting of shareholders. Provides on‑site and on‑call support during business hours and 24/7 coverage, especially before high‑profile events.

Primary Responsibilities

• Facilitate camera technologies across event and studio spaces as subject matter expert, including design, build, operation, and execution of events within studio spaces.
• Execute shoots on remote sites and across the footprint as needed, including occasional travel.
• Collaborate across all live‑event technologies with audio and streaming technologies that partner with camera technologies.
• Troubleshoot high‑frequency incidents through the ticketing/event system, prioritize tasks based on urgency, and resolve using established SOPs while writing new SOPs in collaboration with SMEs.
• Document incidents—including reproduction, testing, resolution, and root‑cause analysis—and ensure documentation in the ticketing system.
• Plan and prepare technical components for events and initiatives involving multiple technical teams, ensuring support requirements are met and equipment operates effectively.
• Execute planned technology upgrades or changes with agility, including rebuilding back‑office event, studio, and video systems and testing executive conference rooms for full functionality.
• Collaborate as an integrator with multiple engineering teams and SMEs to resolve issues, provide feedback, and mitigate risk before, during, and after scheduled events, minimizing disruption during upgrades.
• Translate technical issues into non‑technical terms for executive leaders and end users to increase technology literacy.
• Listen to end‑user requirements, de‑escalate situations with urgency, and achieve rapid resolution.
• Monitor industry trends and drive change within domain technology products and services by providing feedback to leadership.
• Train and guide less experienced peers on technical skills.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls; identify risk‑related issues for escalation.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of audit points and addressing regulator issues.
• Complete other related duties as assigned.

Scope of Responsibilities

• myTech Events – responsible for facilitation and technical execution of managed audio calls, studio operations, in‑person & hybrid events in strategic locations, and virtual events throughout the footprint.
• Partners/Vendors – coordinate vendor activities, participate in planning, monitor and hold vendors accountable, and follow up to ensure completion and satisfaction.
• Autonomy – determine and develop solution approaches, own proactive or assigned projects/issues, with periodic check‑ins and limited direction; evaluated upon completion.
• Technology Depth and Breadth – requires integration depth of technical understanding of function and intermediate understanding of adjacent technologies.
• Project Complexity – aligned to projects, initiatives, and events with moderate to high scope or complexity.
• Training – train peers to advanced‑level knowledge of technology, tools, and industry best practices.
• Escalation Point – serves as the second highest individual‑contributor escalation point in the team.
• Manager Responsibilities – no supervisory responsibilities.

Education and Experience Required

• Combined minimum of 7 years of higher education and/or relevant work experience, including at least 3 years of executive and/or endpoint‑user technical support experience.
• Ability to build and maintain effective relationships within and across multiple technical teams.
• Prior experience prioritizing and delivering results in high‑pressure environments with competing priorities and a rapidly changing landscape.
• Persuasive communication skills to gain buy‑in of others.
• Proven ability to quickly learn new technical skills, develop behavioral competencies, and seek industry best standards.
• High degree of workplace professionalism: positive mindset, openness to coaching, accountability, dedication to quality outcomes, and respect for others.

Education and Experience Preferred

• Bachelor’s degree in theatre, media/multimedia/digital media, broadcast technologies, communications, film, live events, or a similar audio‑video technology field.
• Advanced ability to operate audio‑visual technology for large‑scale live event production.
• Strong skills in supporting and installing traditional video technology in non‑traditional deployments for event use cases.
• Strong ability to strategically seek critical information and integrate it into technical run‑of‑show design.
• Excellent communication and interpersonal skills with all employee levels,