A/R Management Director - Digitech - Remote

About the role

The Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. The Director meets regularly with department managers to review processes, standardize workflows and monitor overall team performance.

Responsibilities

• Demonstrates strong leadership guidance with internal business partners, insurance companies, government entities, patients and external clients
• Strong leadership support and oversight of the A/R Management team which will ensure metrics are in place to drive effectiveness and efficiency in areas of responsibility
• Collaborates with internal partners to drive success
• Builds and retains a high-performance team; ensures clear goal alignment within the team and drive performance management to policies
• Develops training programs for the specific needs for growth of A/R Management team
• Drives cash flow through receivables management by establishing effective organizational process and policy
• Meets weekly with all A/R Managers to review work flow, deficiencies within the process and staffing concerns
• Identifies staff deficiencies and ensures proper training is provided
• Continuously evaluates the effectiveness of the team, empowering the team to have the courage to test status quo and demonstrate a continuous improvement mindset
• Leads new project implementations through to a successful outcome driving efficiencies
• Ensures there is open communications on any issues providing solutions for resolutions
• Handles high level problem accounts which deals directly with payer, patient, or third party
• Serves as a clear and effective conduit of the technical knowledge on processing issues
• Works with Management to establish productivity standards for area of responsibility and monitors the standards
• Develops processes to improve cash flow and downsize receivables
• Prepares monthly, quarterly, annual and ad-hoc reporting for upper management
• Develops metrics, goals and KPI’s to measure and track business results

Requirements

• Education: High School Diploma or equivalent required; Associate degree strongly preferred
• Minimum 8 years working in healthcare billing, health insurance or equivalent operations work environment
• 2 to 5 years of direct supervisory experience required
• Working knowledge of billing, claim submissions requirements, remittances, insurance credits and refunds, A/R management, contract variances and appeal processes within the Healthcare industry
• Excellent verbal / written communication skills with all levels: executives, peers, associates and clients
• Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook
• Proven process improvement methodology and proven success in driving change management
• Proven ability to attract, develop and retain associates that drives a culture of accountability and continuous improvement
• High-level leadership and decision-making skills
• Detail oriented and organized, with exceptional prioritization skills
• Must have the ability to work in a fast-paced environment

Skills

• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Benefits

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.