988 Crisis Call Specialist Swing & Grave yard Shift

About the role

The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.

Shift Information

• Swing Shifts: Late afternoon through evening
• Graveyard Shifts: Overnight, including weekends and holidays

What You’ll Do

• Respond to 988 calls, or chats and texts, with empathy and professionalism
• Conduct suicide and behavioral health risk assessments
• De-escalate high-intensity situations using evidence-based practices
• Collaborate with on-shift clinicians when elevated risk is identified
• Create safety and action plans with callers
• Provide referrals and connections to community resources
• Complete accurate and timely documentation
• Maintain confidentiality and adhere to all program and organizational protocols

Qualifications & Experience

• Required: High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience
• Strong verbal and written communication skills
• Ability to multitask across multiple software platforms
• Comfort working independently during evening or overnight hours
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred

• Crisis intervention or contact center experience
• Experience in suicide prevention, mental health, or substance use services
• Knowledge of local or state public mental health systems

Remote Work Requirements

• High-speed wired internet connection (no hotspots or cellular)
• Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
• Quiet, confidential workspace
• Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion

We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

Why This Role Matters

• Meaningful, mission-driven work during critical hours
• Union-represented position with stability and support
• Comprehensive training and clinical supervision
• Fully remote work environment
• Be part of a team that supports one another — day and night