988 Crisis Call Specialist
Crisis Connections · Seattle, WA · 1 wk ago
RemoteRemoteOTHR$26.79/hrFull-time
About the role
Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX)
Responsibilities
- Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
- Conduct suicide risk and behavioral health assessments and support de-escalation
- Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
- Develop safety and action plans with individuals in crisis
- Connect callers to appropriate community resources and crisis response partners
- Accurately document interactions in the electronic health record
- Follow established 988 Lifeline protocols and performance standards
- Contribute to shared team goals for response times, availability, and quality care
Requirements
- High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast-paced environment
- Ability to remain focused and grounded during emotionally intense conversations
- Agency Affiliated Counselor (AAC) credential required by the end of the probationary period
Qualifications
- Required Qualifications: High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
- Preferred Experience: Crisis intervention or suicide prevention experience, Behavioral health or contact center experience, Knowledge of the King County public mental health system
Skills
- Strong verbal and written communication skills
- Ability to multitask across multiple software platforms in a fast-paced environment
- Ability to remain focused and grounded during emotionally intense conversations
Benefits
- Paid training and onboarding
- Full Benefits
Pay
$26.79/hour
Schedule
Multiple schedules available (part-time and full-time)
Benefits
- Paid training and onboarding
- Full Benefits