MiCAL 988 Crisis Specialist

About the role

The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Responsibilities

• Provide crisis support to 988 callers
• Login to helpline applications
• Respond to incoming calls of varying crisis nature
• Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
• Employ de-escalation techniques to assist callers in crisis
• Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
• Cookordinate with EMS or police to complete active rescue as needed
• Document each encounter while in-call
• Conduct follow-up calls to ensure successful access to services
• Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
• Maintain high level confidentiality while performing all duties
• Fulfill any additional duties as assigned

Requirements

• High School Diploma or GED equivalent
• Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Qualifications

Non-Profit mission-driven, person-focused environment
100-hour Crisis Intervention training
Opportunity for professional growth
Team oriented environment
An organizational culture of mental and behavioral health support for all
For your hard work
Generous Paid Time Off
Shift premiums
Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
Competitive wages

Skills

Strong communication skills
Self-discipline
Confidentiality
De-escalation techniques

Benefits

An organizational culture of mental and behavioral health support for all

Pay

$21 hourly + shift differentials

Schedule

Full and Part-Time Shifts Available