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Jobs · Human Resources · Washington

911 Training Specialist

Clark Regional Emergency Services Agency · Vancouver, WA · 3 wk ago
On-siteHuman ResourcesFull-time

We are seeking an inspiring, motivated, and skilled 911 Training Specialist to join the CRESA Training Department. This role supports the comprehensive 911 Call Taking and Dispatch Operations Training program, providing administrative support, facilitation, and delivery of training for 911/311 Telecommunications and Dispatch for Police and Fire.

About the role

The successful candidate will exercise considerable discretion, initiative, and independence to accomplish tasks and objectives. Building strong professional relationships and ongoing trust with Dispatchers, Call Takers, Communications Training Officers (CTOs), Agency Instructors, Supervisors, and other Agency staff is critical to overall program success. Work is performed under the direction of the 911 Training Manager.

Responsibilities

  • Assist in facilitating and delivering APCO, CRESA, and Washington State PST Academy training programs, including 911 Call Taking, Police Dispatch, and Fire Dispatch.
  • Partner with new trainees during the on-the-job training phase to coach, document, and assess progression. Serve as a certified training officer on the 911 floor as needed (duties are exempt from out-of-class pay).
  • Help develop and update training curricula and materials, including classroom instruction, shift training, presentations, and e-learning resources.
  • Assist with the development and facilitation of New Hire Training.
  • Update the training schedule and maintain accurate records of training progress, certifications, and performance documentation.
  • Provide administrative support for training and accreditation programs, including ATPA (formerly APCO Project 33 Certification), CALEA, IAED, and Washington State PST.
  • Assist with the recruitment and interview process for 911 trainee positions.
  • Ensure all training manuals, resource materials, and documentation remain current, accurate, and compliant with accreditation standards and state certification requirements.
  • Assist the Training Manager with conducting manual quality assurance reviews and call comparisons for new hires and trainees during on-the-job training (OJT) and probationary periods.
  • Provide information and assistance to other departments, outside agencies, and the public as necessary.
  • Participate as needed during emergencies, including on the 911 floor to supplement staffing or in the emergency operations center.
  • Develop and maintain positive working relationships with employees, user agencies, PSAP and community partners, and the public.
  • Maintain a valid driver’s license for transportation purposes related to training and operations.
  • Perform additional duties as assigned.

Requirements

  • Associate’s degree in education, technical education, training, or a related field preferred.
  • At least two (2) years of experience in a Public Safety Telecommunications role dedicated to training (e.g., Certified Training Officer, Instructor, or equivalent).
  • At least three (3) years of non-probationary experience as a 911 Public Safety Telecommunicator, including 911 Call Taking, Police Dispatch, and Fire Dispatch.
  • For internal candidates: Performance evaluations rated as "Meets Expectations" or higher for the previous three (3) years, and no discipline, corrective action, or performance improvement plan within the last three (3) years.
  • Must possess or obtain within six (6) months of hire:
    • National Academy of Emergency Dispatch (NAED) Emergency Medical Dispatch (EMD) Certification (for QA-focused TQAC).
    • NAED EMD-Q Certification (trained by NAED to be a certified medical case reviewer) (for QA-focused TQAC).
    • Association of Public Safety Communication Officials (APCO) Communications Training Officer (CTO) Certification (for training-focused TQAC).
    • APCO CTO Instructor Certification (for training-focused TQAC).
    • ACCESS Certification.
    • Other certifications required by statute or state.
  • Must possess a valid driver’s license and have access to a motor vehicle (personal or agency) on an as-needed basis.

Schedule

Work is performed on-site, generally Monday – Friday, 8 am – 5 pm. However, the role requires supporting 24/7 public safety training with flexible scheduling, including working weekends, swing shifts, and graveyard shifts when necessary.

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