911 Dispatch Specialist

The Mission

Be the Lifeline When crisis strikes, the first voice anyone hears belongs to a 911 Dispatch Specialist. As the vital link between our community and life-saving emergency services, your voice is the calm in the storm. The Valley County Sheriff’s Office is seeking a dedicated, career-minded individual to join our team. This isn't just a job; it’s a mission. Every shift offers the chance to make a profound, tangible difference in the lives of our citizens, visitors, and field responders.

What You Will Do

• Calmly and efficiently field emergency and non-emergency calls from a variety of sources.
• Coordinate the Response: Manage a multi-line telephone, 911 system, and emergency radio to accurately deploy law enforcement, fire, and medical personnel into the field.
• Navigate the Storm: Act as the critical communications anchor, maintaining absolute composure when speaking with individuals facing intense fear, stress, and anxiety.
• Master the Tech: Navigate heavy phone, radio, and computer systems simultaneously to keep our responders safe and our community protected.

What We Look For

• The Foundation: High school diploma or equivalent, paired with solid general clerical experience and exceptional communication skills.
• Clarity Under Pressure: The rare ability to multi-task, prioritize on the fly, and remain completely composed when unpredictability strikes.
• Adaptability: The 911 Dispatch Center protects Valley County 24/7/365. You must be willing and able to work a variety of shifts, including days, nights, weekends, and holidays. (Note: This position involves extended periods of sitting and intensive computer/radio use).
• Elite Professionalism: The capacity to handle diverse personalities with respect, dignity, and professionalism at all times.

Salary Note

The starting pay for this position is typically the entry amount listed on this job announcement. However, the successful candidate may be offered a higher starting wage if they have previous training and work experience directly related to this position.

Benefits That Matter

• Retirement Security: Full membership in the Public Employee Retirement System of Idaho (PERSI).
• Comprehensive Healthcare: Full Medical, Dental, Vision, and Prescription Drug coverage through Blue Cross of Idaho.
• Generous Paid Time Off: 176 hours of starting Personal Leave, plus 11 Paid Holidays and Bereavement Leave.
• Financial & Personal Wellness: Flexible Spending Accounts, Life Insurance, and an Employee Assistance Program.
• Culture & Environment: A stable career path with advancement opportunities, a casual workplace culture, and the daily satisfaction of serving your community.